Meaningful dialogue that brings joy, trust, and mental stimulation
A good conversation can lift a mood, trigger a memory, or simply make someone feel seen. Our Conversation Calls are the heart of inTouch. These longer, personalised interactions are designed to keep residents engaged, connected, and mentally active.
Benefits
Encourages memory recall, verbal fluency, and cognitive engagement
Builds emotional connection through consistent and friendly interaction
Preserves legacy and personal stories through deep, reflective dialogue
Helps families and care teams feel residents are heard and valued
Conversations
Scheduled Calls
Calls are scheduled at the time of day when residents are most at ease
At their own pace
Each call lasts between five and fifteen minutes
Engaging conversations
The caller uses more than 1,400 curated questions and memory prompts, including life story themes and light cognitive games
Shared Insights
Progress and highlights are shared with families and the care team
Who it helps
Residents who enjoy conversation and benefit from regular engagement
Individuals at risk of social withdrawal or emotional flatness
Seniors with mild cognitive decline who respond well to consistency and stimulation
What Makes inTouch Special
Bring inTouch to your
care home
We would love to learn about your residents and show how inTouch can support your care goals with warmth and ease.
FAQs
Wondering how inTouch works? You’re not alone — below are the answers families often ask us.
What are inTouch Conversation Calls?
Conversation Calls are longer, structured phone calls designed to support connection, memory, and mental stimulation. They use carefully crafted questions, memory prompts, and gentle interaction to help residents feel engaged, valued, and emotionally supported.
How do Conversation Calls support cognitive and emotional wellbeing?
Each call encourages seniors to express themselves, reflect on memories, or simply enjoy meaningful interaction. This can improve verbal fluency, reduce emotional flatness, and foster a deeper sense of self-worth, especially in seniors experiencing early cognitive decline or social withdrawal.
What kinds of questions are used during the calls?
We use a curated library of over 1,400 prompts covering life story themes, reflective topics, light cognitive games, and everyday conversation starters. Each call feels warm and natural, with topics chosen to suit the resident’s personality, mood, and energy level.
How long do Conversation Calls last?
Calls typically last between five and fifteen minutes, depending on the resident’s engagement level and routine. They’re long enough to be meaningful, but short enough to feel manageable for the resident and care team.
How often are Conversation Calls scheduled?
Scheduling is flexible and can be tailored to each resident’s preferences, whether that’s a few times per week or more regularly. Calls are timed for when the resident is most relaxed and receptive, often mid-morning or early afternoon.
Do seniors need to prepare or do anything in advance?
No preparation is needed. Seniors simply answer the phone and are gently guided into conversation. The approach is always light, respectful, and adapted to how the resident feels in the moment.
How are insights from the calls shared with staff?
Short summaries are shared with care teams and families, highlighting any meaningful themes, mood changes, or notable reflections. These insights can help deepen staff understanding and inform more personalised care.
How do Conversation Calls fit into daily care routines?
Conversation Calls are designed to integrate smoothly into your existing schedule. Because they’re fully managed by the inTouch team and timed to suit each resident, they offer meaningful engagement without adding pressure to your staff, often freeing up time by keeping residents more content and connected.
